AI-based Churn Management
AI in customer communications: how to generate value in energy sales
Artificial intelligence also supports energy suppliers in customer communication and sales. To name an example, customer data can be used to more accurately forecast if a customer is likely to sign or terminate a contract with the company within the scope of churn management.
Data-based churn management lets energy service providers and utilities proactively develop individual supply and support models for customers.
The word “churn” is made up of “change” (change in the customer’s attitude) and “turn” (turn away from the company).
Tool to support sales and prevent customer termination
Reduce loss of customers
Independent from back-end system
No interfaces, zero development costs
Customer-specific machine learning model based on client’s data in compliance with the GDPR
Secure data access
Download historical models and results from the portal
Your Contacts for Churn Management
Expert for Strategy Consulting
Experte for Churn Management