Efficient Customer Management in the Energy Sector
Success with the perfect combination of expertise and technology
It has never been easier for energy customers to switch electricity tariffs and thus optimize their energy costs. With the competitive metering point operator as well as the energy service provider (ESA), further market roles are entering the market that actively compete for customers. As an energy supplier, you need to expand your portfolio if you want to retain or even expand your market share. New service and product ideas are a first step, but they only work with a conscious and efficient customer management that knows how to map the specifics of the energy industry's business processes. Our mix of in-depth technical and excellent technological expertise flows into an industry solution that accompanies energy supply companies (EVU) in different market roles on this path.
Advantages for You as an Energy Supplier
With our industry solution, you install the important business processes that matter in one fell swoop. This shortens the introduction considerably.
Complete customer history
All customer contact is documented and can be viewed, so you can access the information you need at any time.
Keep an eye on your customers' financial situation to preemptively avoid the threat of termination.
Increased master data quality
Together with our partner Post Adress, we ensure a demonstrable reduction in mail returns through preventive address maintenance.
Automated document creation
Trigger the automatic creation of quotes and other customer letters directly from CRM and send them with just one click.
No Code / Low Code
You can adjust the processes yourself according to your wishes in CRM thanks to simple handling such as "drag & drop".
The solution for Stadtwerke Dinslaken is based on Microsoft Dynamics 365, and the features and benefits of this ecosystem are an excellent fit for the utility to gain a 360° customer view across divisions.
Our Services for Your Success
Industry solution for energy supplier
Put your customers at the center of your energy sales. Both mass customer business processes and your individual customers benefit from our industry solution. Serve the needs of your target group through tailored marketing and offer communication channels, individual product & tariff building blocks and downstream churn prevention mechanisms.
Industry solution for meter operators
The demand for value-added services is rising and also increases the frequency of customer contact for meter operators. However, standard processes such as expiring calibration periods, the recording of meter readings or the agile rollout of metering systems are also served by our industry solution. At the same time, do something for the quality of your master data directly from the CRM and avoid mail returns, e.g. by researching empty installations.
Industry solution for distribution system operators
In the past, customer contact with distribution network operators was rather low, but the service effort is now increasing faster and faster due to decentralized generation plants, for example. Your employees can efficiently handle contract management for market partners as well as business approval processes for feed-in or grid connection processes with the help of our industry solution.