AWS Managed Services

Do you want continuous operation of your business-critical Applications and Systems in the AWS Cloud?

With our Managed Services, we offer you complete management of your AWS platform. We proactively manage your environment and ensure that the prescribed SLAs are met by means of automation and professional tools. Our Managed Services are available 24/7 upon request with access to our German-speaking, certified AWS experts.

Our services are underpinned by production-grade response and recovery SLAs and back-end agreements with AWS. We employ modern DevOps practices as part of our service delivery.

Arvato Systems Alternative to AWS Enterprise Support

Want to run your workloads in the cloud yourself, but don't want to be on your own during the operational phase or rely on expensive AWS Enterprise Support?

Arvato Systems Support for AWS-based workloads closes the gap between support for the AWS platform and managed services for applications. Customers receive around-the-clock technical support from highly qualified experts who also know the application itself, as it has been "Well Architected" certified by Arvato Systems. Furthermore, the Technical Account Manager (TAM) enables consulting assistance in terms of architecture and cost efficiency.

Full transparency and control over costs, inventory, resources and accounts

With Arvato Systems KIRA for AWS, we provide our customers with an exclusive value-added solution that enables professional and transparent management of the AWS environment in terms of costs, inventory, reservations and accounts.

As a managed service customer, you benefit from access to individual cost controlling at detailed levels as well as dashboards and lists for an easy overview of resources, reservations and accounts. In Arvato Systems KIRA for AWS, you can track costs incurred for any number of accounts conveniently via the platform and, for example, have costs broken down to service, application, cost center, department or project level. In addition, you can easily and quickly view your reservations at any time and directly see which cost effects you have generated in the cloud. The integrated alert service also notifies you if something does not go according to plan.

Included in our Managed Service Packages is an invoicing of your AWS costs in Euros by Arvato Systems. You can view and track the breakdown of the individual invoice items in the system. This means you receive your billing information before the actual invoicing and are informed up to four weeks earlier.